What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have weight based shipping configured but shipping fees are not showing up

    Asked by delhev on January 22, 2015 at 02:19 PM

    I have weight based shipping configured under my Paypal account and have done everything in your instructions but shipping fees are still not showing up when an order is placed. The issue is not from Paypal because my other Paypal orders are showing shipping fees. Please help. Thanks



    This is a re-post of a comment on How to Add Shipping Cost to Payment Forms?

    paypal account fees
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    Answered by Ben on January 22, 2015 at 04:17 PM

    Can you please tell us if this issue happens only when you check out the jotform on your website or even if you visit the link directly?

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    Answered by notkud on February 02, 2015 at 09:51 AM

    I am having the same issue as OP.  It occurs whether I embed the form or if I go to the form directly as hosted on jotform.  Please help!

    For reference, my question is here: http://www.jotform.com/answers/507902-Forms-with-Paypal-Shipping-ammounts

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    Answered by Ben on February 02, 2015 at 10:58 AM

    OK, I see your question and we will be replying to it shortly. Thank you for opening your own thread and including the link to it here.