What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need to move back to the Free Account...

    Asked by mschlaudraff on October 11, 2011 at 08:02 PM

    Need to move back to the free account, the forms I have are not hitting the limits and will not be hitting the limits of the free account.

    Plus, with how money is today, I need to save more.

  • Profile Image

    Answered by yasinco on October 11, 2011 at 08:29 PM

    JotForm will do It soon.

    ~Yasin

  • Profile Image

    Answered by fxr on October 11, 2011 at 09:17 PM

    To downgrade the account please login to JotForm then click on Account Settings
    from the bottom of the page. The Account Settings will show you a 'Cancel' button
    click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used upon sign up.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    Your account will stay Premium until the time you have paid for expires


    If you are having problems with this process let us know and we can downgrade it for you.