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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account isn't showing up, unable to access

    Asked by Christiene on October 11, 2011 at 08:08 PM

    Hi :)

    I created a free account about 2 months ago, created a form, am using it in my website (www.YourLifeisExtraordinary.com). I'm pretty sure I used the email: christiene@earthlink.net. My form still shows up, but I can't access my account to make changes. I requested password though the one I use or a modification of it that I use for just about everything, isn't working. I requested the password reset, tho have not received an email to be able to do this.

    Can you help?

    The only other email I might have used would be: info@YourLifeisExtraordinary.com

    Thanks so much! LOVE your service and I highly recommend it to people!

    Page URL:
    www.YourLifeisExtraordinary.com/Home

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    Answered by yasinco on October 11, 2011 at 08:26 PM

    Hi, Christiene

    There is no account with any of those email addresses.

    ~Yasin

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    Answered by fxr on October 11, 2011 at 09:01 PM

    Hi, do have a link to the form you created, or even a URL where its embeded? I cant see to find anything jotform related on  www.YourLifeisExtraordinary.com/

    If we can dig out the form id, we should be able to work out the account/email address associated with it.

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    Answered by fxr on October 11, 2011 at 09:04 PM


    OK, i found a form associated with info@yourlifeisextraordinary.com

    it is a guest account; you never fully registered when you created it. 

    If you now register an account with the info@yourlifeisextraordinary.com email address, the new account should get associated with that form.

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    Answered by Christiene on October 12, 2011 at 05:38 PM

    Great, thanks for info! it's all set :) if you could delete my question submission, that would be great!

  • Profile Image

    Answered by fxr on October 12, 2011 at 05:48 PM

    What do you mean by question submission?