- ChristieneAsked on October 11, 2011 at 08:08 PM
I created a free account about 2 months ago, created a form, am using it in my website (www.YourLifeisExtraordinary.com). I'm pretty sure I used the email: firstname.lastname@example.org. My form still shows up, but I can't access my account to make changes. I requested password though the one I use or a modification of it that I use for just about everything, isn't working. I requested the password reset, tho have not received an email to be able to do this.
Can you help?
The only other email I might have used would be: info@YourLifeisExtraordinary.com
Thanks so much! LOVE your service and I highly recommend it to people!Page URL:
- yasincoAnswered on October 11, 2011 at 08:26 PM
There is no account with any of those email addresses.
- fxrAnswered on October 11, 2011 at 09:01 PM
Hi, do have a link to the form you created, or even a URL where its embeded? I cant see to find anything jotform related on www.YourLifeisExtraordinary.com/
If we can dig out the form id, we should be able to work out the account/email address associated with it.
- fxrAnswered on October 11, 2011 at 09:04 PM
OK, i found a form associated with email@example.com
it is a guest account; you never fully registered when you created it.
If you now register an account with the firstname.lastname@example.org email address, the new account should get associated with that form.
- ChristieneAnswered on October 12, 2011 at 05:38 PM
Great, thanks for info! it's all set :) if you could delete my question submission, that would be great!
- fxrAnswered on October 12, 2011 at 05:48 PM
What do you mean by question submission?