Form Designer: Unable To Save Theme on a Specific Form

Thank you for contacting us.

There is a chance that you saved the form design, but the theme was not created through the Themes section.

You can try to follow the next steps to save your current form design as a theme.

- Go to the Theme Store.

- Use a New Theme button under My Themes.

- Select your designed form.

- Save it as a Theme.

Then, you should be able to apply the theme you just created to other forms via the form builder.

Please give it a try and let us know if you need any further assistance.

Hi

Thank you for your assistance.  I have gone to New Theme, selected the form, and pressed the Save Theme button but nothing happens.

The theme does not save.  I tried on Internet Explorer instead of Chrome thinking it might be a browser issue, but still does not save.

So, I have tried this using Chrome and Firefox and still have the same issue outlined above. Once I hit 'save theme' nothing happens. Can someone please advice asap? Have tight turnaround on a job... (Could this be because I'm using a free account?)

When I go to "My Themes" nothing shows up (see screenshot). Also, I don't recall ever having used the London theme, much less having tried to create my own theme based on it... Any other ideas? Your help is much appreciated. :)

Also, I installed the latest version of firefox on my PC yesterday (just to see if this would help). No joy. Also, no cookies/cache were present at the time of testing, because I only opened the newly installed firefox to test JotForm. 

Hi,

For testing purposes, I've cloned your form and tried it on my end, don't worry I'm setting it as "Private" and not publishing it publicly.

I was able to recreate your problem, I'm unable to save the form design as a theme and it seems to be specific to your form even on cloned form.

At first I see that your background image is on https:// link, which might be one problem why it is not saving properly, I've removed the protocol and changed it to http:// instead but problem still persists. I've also removed different fields like the payment method and the other image field that you used as headers but still won't save.

In my console in the screenshot above, it shows an Errorception trial expired message. Not sure what this but may I know if the them or design you used in your form is a purchased or edited one found in the theme store?

For the meantime, I'll escalate this to our developers so that they can take a closer look. We'll update you when we hear any news.

Thank you.

Yes, I'm trying to save a variation of a free theme I found in the store. Could that be the issue? Name of the theme was Autumn Rainforest: http://www.jotform.com/theme-store/theme/autumn-forest

Thanks very much for your help!

We're happy to help. 

We have forwarded the issue to our developers - who will troubleshoot and advice. 

Thanks for being patient - we will update you on this thread as soon as we can. 

Hi - was your team able to make progress on this? An update on any solutions available would be much appreciated. Thanks! :)

Any update on this?

Hi bradsibley,

To better assist our users, we advise them to open their own thread here in the forum. Please use this link: http://www.jotform.com/contact/.

There might be some difference with your case and this one.

Kind regards.

Hi Obronie,

I have moved your concern to a separate thread so we can better assist you. You can check it here. We will attend to it as soon as possible.

Do let us know if you need further assistance.

Regards.