What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I prevent unanswered questions on my form from being displayed in the email alerts?

    Asked by jacindamorr on January 22, 2015 at 04:36 PM

    Hi, is there a way to customize the emails submissions? They are not ascetically pleasing for one, but my main problem is that I just receive way too much information. For example, my form is set up so that certain questions are hidden unless other answers require extra info. The email submission shows all questions on the form so there ends up being lots of words and blank spaces that aren't necessary. Is there a way to set it up so that only answered questions are submitted? This would very helpful. Thanks!

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    JotForm Support

    Answered by abajan on January 22, 2015 at 06:28 PM

    Thanks for asking. Unanswered questions can be hidden from email alerts. Please see this guide for details. It should be noted that once the data table in an email alert (notifier or autoresponder) has been edited, the Hide Empty Fields on Email Alerts feature will not work with that particular email alert. Also see:

    NeilVicente's reply here

    Should you have further questions about this, we'd be happy to render our assistance.