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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was my form hosted on Google site disabled?

    Asked by qapfecul on January 22, 2015 at 08:19 PM

    Dear Sirs,

    Recently I've got a mail saying that my forms have been disabled because I've reached the limit of 10 SSL allowed per month in the free account. This is true. However, I checked the settings and the mark of secure form sending is off and I think it's been so all the time since I created the form.

    Indeed, it's never been my intention to have the forms sent in a secure way. Also, the number of forms sent per month would probably never get over 50 and that's the reason I selected the free account. On the other hand, I'm sorry but since I work in a university department with a very tight budget we definitely cannot afford a paid account. 

    The form is embedded in a Google site that we keep for communication within our research group and it is used to manage the requests for chemical reagents and other lab-ware. 

    Can you please enlighten me a bit on what's going on and the ways, if any, to solve this problem?

    Thanks a lot for your kind cooperation.


    Best regards,

    Dr. Luis A. Fernández
    Department of Analytical Chemistry
    University of The Basque Country

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on January 22, 2015 at 10:47 PM

    Since Google Sites runs on HTTPS, it will force the form to submit using the HTTPS protocol no matter if you use the non-secure version.

    The only way to solve the problem would be to either upgraded or use another hosting service.

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    Answered by qapfecul on February 07, 2015 at 03:41 AM

    Thanks for your answer. Unfortunately, we can not afford to upgrade. I'll quit. Sorry.

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    Answered by Ben on February 07, 2015 at 06:20 AM

    I am sorry to hear that, but as stated by my manager, the alternative could be to have the form on some other host (free hosting for example) which is then hosting the page with jotform.

    Another alternative would be to simply place a link to the jotform on your Google Site - not to embed it, allowing people to still fill it out while it is hosted on our servers.