What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Translation tool is not stable

    Asked by Nenemodeling on January 23, 2015 at 12:47 AM

    Cannot save and edit the language translation successfully.

    When I finished editing language

    I hit the record button

    When I turn it on

    Language Thailand I solve disappeared.

    And with the modification

     

    I edited this several times, then please help me.

    Screenshot
    translation tool multi language
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    JotForm Support

    Answered by jonathan on January 23, 2015 at 09:12 AM

    Can you please try the following process

    #1 After translating, make English as the default language (just to test). You can still get back to Thai default anytime.

     

    #2 Make sure to click on Save button on 2 occasion when closing the tool

     

    In so far, I could not reproduced the same issue yet when I test the Multi Language Tool. I was able to save the translations.

    Hope this help. Please let us know if issue still remains even after doing the suggested process.

    Thanks.

     

  • Profile Image

    Answered by Nenemodeling on January 23, 2015 at 01:21 PM

    I want to be in Thailand is the main language.

    I always have problems with language.

    I resent it

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    Answered by Nenemodeling on January 23, 2015 at 01:24 PM

    All I have to solve dozens of times since I started using it.

    It resets the language I translated all.

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    JotForm Support

    Answered by Mike on January 23, 2015 at 03:14 PM

    I have attached a bug report ticket to this thread and escalated it to our Development Team. 

    If you notice the issue with missing translations once again, you can try to use a Form Revision History tool to restore the form to its previous state.

    Using Form Revision History

    We will update this support forum thread as soon as we have any news. Thank you.

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    JotForm Developer

    Answered by hasan on January 24, 2015 at 09:34 AM

    Hello,

    You can now set Thai as main language. Here is a form cloned from your form: http://www.jotformpro.com/form/50233674200948

    Thank you for your report.

    We will fix saving issues very shortly.

    Have a nice day!

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    JotForm Developer

    Answered by hasan on January 24, 2015 at 10:19 AM

    Hello again,

    We have an another issue right now. Please do not change language settings for now.

    I'll update you as soon as possible. Thank you for your cooperation.

     

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    JotForm Developer

    Answered by hasan on January 24, 2015 at 03:28 PM

    Hi,

    We fixed the issues about setting default language different than English. You can now set default language to Thai.

    Thank you for you patience and cooperation.

    Have a nice day!

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    Answered by Nenemodeling on January 25, 2015 at 12:53 AM

    An error occured while saving your form #CaVb5fxs3BxVEbI

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    JotForm Support

    Answered by jonathan on January 25, 2015 at 05:11 AM

    so far I also could not reproduced the saved error.

    I copied your form and test saving it on my Form Builder, but there was no error and it saved completely.

    Not sure yet what could be the caused on your side, but since the bug ticket is still open, our developer assigned will check this also.

    For the meantime, can you please retry again for the last time if the saved error will happen again. Open the jotform http://www.jotform.me/form/43494323046453 in your form builder, and try saving again.

    Please let us know of the result.

    Thanks.