What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to Clone an Existing Form from a URL

    Asked by jason_anagram on January 23, 2015 at 01:13 AM

    Hi, I'm unable to clone any forms to my account (see screenshot). I've read through the support area and followed all of the directions (clear form cache, browser cache, history, cookies, etc.). I've tried with my forms, I've tried with other people's forms....

    I can't get it to clone my form, which is clearly active. I've tested it by pasting it into my browser directly: http://www.jotformpro.com/form/42955735680970

    It's obviously a very simple form to rebuild, but at this point, I just want to know why I can't clone it? I'm trying to move a few forms onto a new account for a client.

    Thank you for any help that you can provide.

    Page URL:
    http://www.visaliasda.org/prayer-request/

    Screenshot
    unable to clone
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    JotForm Support

    Answered by Welvin on January 23, 2015 at 09:09 AM

    Hi,

    The form is in your trash folder. You have deleted it. You have to restore it before you can clone it to another account.

    http://www.jotform.com/help/134-How-to-Restore-Deleted-Forms

    Thanks

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    Answered by jason_anagram on January 23, 2015 at 02:36 PM

    Yes, I deleted it because I couldn't clone it and ended up recreating it in the other account. Now I'm trying to do it for a different client and it still isn't working.

    This form: http://form.jotformpro.com/form/50225658016956

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    JotForm Support

    Answered by BDAVID on January 23, 2015 at 04:35 PM

    I am also replicating the same issue, I will forward this to our second level, you will be notified via this thread about any updates.

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    Answered by jason_anagram on January 26, 2015 at 01:09 PM

    Hi guys, any update on this? I need an answer right away.

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    Answered by susanhawn on January 26, 2015 at 01:21 PM

    I am having the same issue.

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    Answered by aclayman93 on January 26, 2015 at 01:23 PM

    I am having the same issue also.  FRUSTRATING!

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    JotForm Support

    Answered by david on January 26, 2015 at 03:05 PM

    Hi,

    We are very sorry for the delay.  We have a developer assigned to this and looking in to it currently.  Occasionally these issues take a bit more time than we would like to get sorted.  As soon as we have an update on this we will let you know.  Our developers are actively working on a solution and will hopefully have this resolved soon.

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    Answered by raypryor3 on January 26, 2015 at 03:06 PM

    Following

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    JotForm Developer

    Answered by ceren on January 27, 2015 at 04:27 AM

    Hello,

    The problem about clone form feature is fixed. I've tested it with a non-support account and able to clone existing forms.

    We are truly sorry for any inconveniences caused.

    Regards.