Form Support

Unable to Clone an Existing Form from a URL

  • Profile Image
    jason_anagram
    Asked on January 23, 2015 at 01:13 AM

    Hi, I'm unable to clone any forms to my account (see screenshot). I've read through the support area and followed all of the directions (clear form cache, browser cache, history, cookies, etc.). I've tried with my forms, I've tried with other people's forms....

    I can't get it to clone my form, which is clearly active. I've tested it by pasting it into my browser directly: http://www.jotformpro.com/form/42955735680970

    It's obviously a very simple form to rebuild, but at this point, I just want to know why I can't clone it? I'm trying to move a few forms onto a new account for a client.

    Thank you for any help that you can provide.

    Page URL:
    http://www.visaliasda.org/prayer-request/

    Screenshot
  • Profile Image
    Welvin
    Answered on January 23, 2015 at 09:09 AM

    Hi,

    The form is in your trash folder. You have deleted it. You have to restore it before you can clone it to another account.

    http://www.jotform.com/help/134-How-to-Restore-Deleted-Forms

    Thanks

  • Profile Image
    jason_anagram
    Answered on January 23, 2015 at 02:36 PM

    Yes, I deleted it because I couldn't clone it and ended up recreating it in the other account. Now I'm trying to do it for a different client and it still isn't working.

    This form: http://form.jotformpro.com/form/50225658016956

  • Profile Image
    BDAVID
    Answered on January 23, 2015 at 04:35 PM

    I am also replicating the same issue, I will forward this to our second level, you will be notified via this thread about any updates.

  • Profile Image
    jason_anagram
    Answered on January 26, 2015 at 01:09 PM

    Hi guys, any update on this? I need an answer right away.

  • Profile Image
    susanhawn
    Answered on January 26, 2015 at 01:21 PM

    I am having the same issue.

  • Profile Image
    aclayman93
    Answered on January 26, 2015 at 01:23 PM

    I am having the same issue also.  FRUSTRATING!

  • Profile Image
    david
    Answered on January 26, 2015 at 03:05 PM

    Hi,

    We are very sorry for the delay.  We have a developer assigned to this and looking in to it currently.  Occasionally these issues take a bit more time than we would like to get sorted.  As soon as we have an update on this we will let you know.  Our developers are actively working on a solution and will hopefully have this resolved soon.

  • Profile Image
    raypryor3
    Answered on January 26, 2015 at 03:06 PM

    Following

  • Profile Image
    ceren
    Answered on January 27, 2015 at 04:27 AM

    Hello,

    The problem about clone form feature is fixed. I've tested it with a non-support account and able to clone existing forms.

    We are truly sorry for any inconveniences caused.

    Regards.