Unable to Clone an Existing Form from a URL
jason_anagramAsked on January 23, 2015 at 01:13 AMHi, I'm unable to clone any forms to my account (see screenshot). I've read through the support area and followed all of the directions (clear form cache, browser cache, history, cookies, etc.). I've tried with my forms, I've tried with other people's forms....
I can't get it to clone my form, which is clearly active. I've tested it by pasting it into my browser directly: http://www.jotformpro.com/form/42955735680970
It's obviously a very simple form to rebuild, but at this point, I just want to know why I can't clone it? I'm trying to move a few forms onto a new account for a client.
Thank you for any help that you can provide.
JotForm SupportWelvinAnswered on January 23, 2015 at 09:09 AMHi,
The form is in your trash folder. You have deleted it. You have to restore it before you can clone it to another account.
http://www.jotform.com/help/134-How-to-Restore-Deleted-Forms
Thanks
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jason_anagramAnswered on January 23, 2015 at 02:36 PM
Yes, I deleted it because I couldn't clone it and ended up recreating it in the other account. Now I'm trying to do it for a different client and it still isn't working.
This form: http://form.jotformpro.com/form/50225658016956
JotForm SupportBDAVIDAnswered on January 23, 2015 at 04:35 PMI am also replicating the same issue, I will forward this to our second level, you will be notified via this thread about any updates.
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jason_anagramAnswered on January 26, 2015 at 01:09 PM
Hi guys, any update on this? I need an answer right away.
susanhawnAnswered on January 26, 2015 at 01:21 PMI am having the same issue.
aclayman93Answered on January 26, 2015 at 01:23 PMI am having the same issue also. FRUSTRATING!
JotForm SupportdavidAnswered on January 26, 2015 at 03:05 PMHi,
We are very sorry for the delay. We have a developer assigned to this and looking in to it currently. Occasionally these issues take a bit more time than we would like to get sorted. As soon as we have an update on this we will let you know. Our developers are actively working on a solution and will hopefully have this resolved soon.
raypryor3Answered on January 26, 2015 at 03:06 PMFollowing
JotForm DevelopercerenAnswered on January 27, 2015 at 04:27 AMHello,
The problem about clone form feature is fixed. I've tested it with a non-support account and able to clone existing forms.
We are truly sorry for any inconveniences caused.
Regards.
