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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission before form's opening time

    Asked by mebarry on January 23, 2015 at 07:26 AM

    Hello,

     

    I have this form set under conditions that it is not available until 8am this morning.  I had a submission come through at 7am this morning.  I just checked the link and the form is currently working at 7:24 am.

     

    Please advise.


    Thank you,

    Mary Ellen

    Page URL:
    http://form.jotformpro.com/form/50155581631956?

    form set checked hello and
  • Profile Image

    Answered by mebarry on January 23, 2015 at 09:04 AM

    okay, I found out the person that registered at 7am was in China! So I assume her server time was reflecting that time zone.  But I had another registration come through at 7:56am.  I don't understand how this is happening.

    Please advise.

  • Profile Image

    Answered by Carina on January 23, 2015 at 11:09 AM

    Hello Mary

    I checked the settings of your account and you have EST timezone. 

    The 1st submission is at 7:00:23 and it seems to me that this is related to daylight time savings (-1) that might not have been taking into consideration  by server time. 

    I will investigate further and will get back to you later.

    Let us know if we can assist you further.