What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't access any of my forms?

    Asked by easagroup on October 12, 2011 at 05:04 AM

    Hi, I've just logged in to my account but I can't access any of my forms? I can see some of them in the list at the bottom but can't get to them to view the submissions or edit the forms? They all seem to have dissapeared. I think they are still recording the submissions as i filled out a test on the website and the number went up in the list at the bottom.

    Screenshot
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    Answered by rara2000 on October 12, 2011 at 05:04 AM

    the same is true for me...

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    Answered by ualv on October 12, 2011 at 05:06 AM

    the same for me...and i'm on a real hurry

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    Answered by shaunnaylor on October 12, 2011 at 05:08 AM

    same here............awwwwwwwwwwwwww

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    Answered by mullensdriving on October 12, 2011 at 05:09 AM

    you're not alone

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    Answered by juliedramaticmedia on October 12, 2011 at 05:09 AM

    The same for me - this is a disaster as I have an error that I need to correct now.  I have only just starting using Jotform and was very pleased but if this is unreliable, I will have to go eslewhere.

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    Answered by masterclasstrh on October 12, 2011 at 05:16 AM

    Yes - same here!

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    Answered by xeroxxem on October 12, 2011 at 05:20 AM

    ARRRRRRRR Sombody from jotform please update.............

    firefox Explorer Safari
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    Answered by animafac on October 12, 2011 at 05:22 AM

    Same here. Since one hour, maybe a general bug ? 

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    Answered by jmputz on October 12, 2011 at 05:24 AM

    Same here...

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    Answered by innersound on October 12, 2011 at 05:27 AM

    Same here and am desperate to update a mistake!

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    Answered by saisiv on October 12, 2011 at 05:31 AM

    exactly the same issue.

     

     

    (Safari 5.1)

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    JotForm Support

    Answered by abajan on October 12, 2011 at 05:33 AM

    Initially I thought it was a just matter of neglecting to click the My Forms link but with so many of you reporting this, something's obviously wrong. I've contacted Aytekin Tank (JotForm Co-founder).

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    Answered by innersound on October 12, 2011 at 05:35 AM

    Try jotform.net instead of jotform.com

     

    I just tried that after reading the blog about last months issues and got my form back and managed to update it!

     

    PHEW!!

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    Answered by giuliodali on October 12, 2011 at 05:40 AM

    Thank innersound! .net version works

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    JotForm Support

    Answered by abajan on October 12, 2011 at 05:50 AM

    Thankfully, from what I can tell, your forms are still viewable on their web pages, it's just that they can't be edited on the back end.

    Our apologies for the inconvenience. We'll get this sorted out soon.

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    JotForm Founder

    Answered by aytekin on October 12, 2011 at 09:02 AM

    We are not sure what has caused this problem, since we were not able to re-create the problem on our end but disabling CloudFlare seems to have fixed the issue. 

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    Answered by easagroup on October 12, 2011 at 09:12 AM

    Thanks very much!

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    Answered by AussieRescueMidwest on October 12, 2011 at 09:35 AM

    We can't download a PDF version. Any ideas why?

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    JotForm Founder

    Answered by aytekin on October 12, 2011 at 09:36 AM

    AussieRescueMidwest: I don't think PDF problems are related to this topic. Can you post the problem on another thread? Please descri the steps we should take to re-create the problem.