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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my form isn't working on mobile site

    Asked by dano2334 on January 23, 2015 at 09:42 AM

    My form has been working fine on my site that I have it embedded in but my web software has the ability to create a mobile site also.  I'm doing exactly everything the same but your form will not show up on my phone when I visit the site.  Do you think that is an issue on your side or the web authoring software side?

    Page URL:
    www.retirementadvantage.net

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    Answered by Carina on January 23, 2015 at 11:48 AM

    I tested and the form is not showing up on Android nor IOS:

    I'm receiving errors with the standalone version of the form. I will run further tests and will get back to you later.

    Let us know if we can assist you further.  

  • Profile Image

    Answered by dano2334 on January 23, 2015 at 12:02 PM

    I figured it out, the web authoring software loads the mobile and regular version at the same time.  They thought maybe the form couldn't be generated twice or something like that.  I just cloned the form and reembedded it and it works fine now.  Thanks!

  • Profile Image

    Answered by Carina on January 23, 2015 at 12:13 PM

    Thank you for updating us. I'm glad that everything is working now.

    Let us know if we can assist you further.