threeriversequestrianassocAnswered on March 27, 2023 04:00 PM
There is an issue with my Paypal setting.
Eiron_O JotForm SupportAnswered on March 27, 2023 06:24 PM
Thanks for reaching out to Jotform Support. We're sorry you're having trouble with the payment gateway. Can you try to remove the integration and add it again? This will help refresh the integration. Make sure to use the correct account credentials for payment validation. You can know more in this guide on How to Integrate PayPal Checkout With Jotform.
Keep us updated and let us if you need any more help.
threeriversequestrianassocAnswered on March 29, 2023 10:12 AM
I removed it and added it again and the same issue happened.
When watching your help video, the option does not come up for adding client id and client secret. It just initializes and then adds the payment to the form.
Each time I add a form with a Paypal payment it has an issue and solving the problem is always different or obscure as to what the issue is.
Andrew JotForm SupportAnswered on March 29, 2023 10:48 AM
Thanks for getting back to us. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.
We appreciate your patience while we work on a solution.
Andrew JotForm SupportAnswered on March 29, 2023 01:13 PM
Thanks for your patience and understanding, we appreciate it. I have tried to duplicate the error and have been unable to do so. As a workaround please try and use the PayPal Pro Element instead. Doing that is easy. Let me show you how:
- Click on the Add Form Elements button at the upper left of the page.
- Click on the Payments tab.
- Click the 3 vertical dots on the right of the current payment gateway.
- Select Switch Payment Gateway.
- Select PayPal Pro from the list.
- Click on the Use Selection button.
- Confirm it on the popup window.
- Add your Paypal API and related details, and click on Continue
That's it. Let us know if you have any other questions.
threeriversequestrianassocAnswered on March 30, 2023 10:23 AM
I seems to be working. Not sure why I had to do it differently this time. Thank you for your help.