What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting pasword reset

    Asked by Tyler Roos  on January 23, 2015 at 01:00 PM



    I have tested my email and am getting everything except the password rest for our account. Please help ASAP.



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    JotForm Support

    Answered by david on January 23, 2015 at 02:37 PM


    I checked our mail log for the address associated with your form and it appears as though several notifications did not go through properly.  This resulted in your address being placed on our bounce list:

    I removed you from the list and manually sent the password reset.  When I checked our mail logs it appears to have gone through.

    Let us know if you are still unable to recover your account and we will be happy to assist you further.