Not getting pasword reset

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    Tyler Roos 
    Asked on January 23, 2015 at 01:00 PM

    Hello,

     

    I have tested my email and am getting everything except the password rest for our account. Please help ASAP.

     

    Thanks,

  • Profile Image
    david
    Answered on January 23, 2015 at 02:37 PM

    Hi,

    I checked our mail log for the address associated with your form and it appears as though several notifications did not go through properly.  This resulted in your address being placed on our bounce list:

    I removed you from the list and manually sent the password reset.  When I checked our mail logs it appears to have gone through.

    Let us know if you are still unable to recover your account and we will be happy to assist you further.