What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I created a sub user on my premium account and they do not have access to the same amount of submissions

    Asked by priceca on January 23, 2015 at 02:43 PM

    I created a sub user on my account and they still only have 100 submissions instead of 1000 like my account.

    Submissions same and amount
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    JotForm Support

    Answered by Kiran on January 23, 2015 at 04:32 PM

    Sub account users are also the normal users just as they have individual account. However, these sub-users are allowed to share JotForms and submissions from your account so that they will be able to view your submissions/edit your JotForms as per the rights provided by you. If you want your sub-account users to have more submissions than a free user, that account is also needs to be upgraded. Please refer to the following guide that help you in sharing JotForms with sub-account user. 

    http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    Hope this information helps. Thank you!