JotForm locked me out after upgrade!?

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    Max 
    Asked on January 23, 2015 at 03:35 PM

    I upgraded my account and am no longer able to log in. It says that my username and password do not match. When I try to reset my password it says that no account with my email address exists!!?

    Please fix this immediately or I will take my business elsewhere.

    I emailed 6 hours ago and no response.

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    maxkwheeler
    Answered on January 23, 2015 at 04:33 PM

    Resolved:

    JotForm keeps your credentials saved even though the error message reads "no account associated with that email address". You must sign up as though you getting another free account. Jot Form actually has your email on file and reconnects with upgraded account.

    VERY confusing. Resolved through trial and error. Please improve sign-up instructions for better usability.

     

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    Kiran
    Answered on January 23, 2015 at 06:39 PM

    Hello Max,

    Sorry for the inconvenience this may have caused you. I see that you have upgraded to a Premium Monthly subscription using this email address. However, it seems that you have upgraded your account by a guest account or without logging into your account. I've now linked your account maxkwheeler with your paid subscription. You may now logout and re-login to check the updated subscription status on your account.

    Thank you for using JotForm. Please do not hesitate to get in touch with us if you have any questions. We are always happy to help you!