What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm locked me out after upgrade!?

    Asked by Max  on January 23, 2015 at 03:35 PM

    I upgraded my account and am no longer able to log in. It says that my username and password do not match. When I try to reset my password it says that no account with my email address exists!!?

    Please fix this immediately or I will take my business elsewhere.

    I emailed 6 hours ago and no response.

  • Profile Image

    Answered by maxkwheeler on January 23, 2015 at 04:33 PM


    JotForm keeps your credentials saved even though the error message reads "no account associated with that email address". You must sign up as though you getting another free account. Jot Form actually has your email on file and reconnects with upgraded account.

    VERY confusing. Resolved through trial and error. Please improve sign-up instructions for better usability.


  • Profile Image
    JotForm Support

    Answered by Kiran on January 23, 2015 at 06:39 PM

    Hello Max,

    Sorry for the inconvenience this may have caused you. I see that you have upgraded to a Premium Monthly subscription using this email address. However, it seems that you have upgraded your account by a guest account or without logging into your account. I've now linked your account maxkwheeler with your paid subscription. You may now logout and re-login to check the updated subscription status on your account.

    Thank you for using JotForm. Please do not hesitate to get in touch with us if you have any questions. We are always happy to help you!