What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms have disappeard

    Asked by Lyndsay1 on October 12, 2011 at 05:55 AM

    I have just logged onto the site and all of my forms are gone? Can you please assist me ?

  • Profile Image
    JotForm Support

    Answered by abajan on October 12, 2011 at 05:57 AM

    We are experiencing a problem with jotform.com. Please use jotform.net for the time being. Our developers are working to resolve this issue as quickly as they can.

    The forms can still be viewed on their web pages however.

  • Profile Image

    Answered by Lyndsay1 on October 12, 2011 at 06:02 AM
    I cannot get onto jotform.net?

    Best Regards,

    Administrator PMM

    European Office:
    MILANO - ITALY: +39 3471657751

    United Kingdom Office:
    LONDON - ENGLAND: +44207 117 2880

    Skype: PersonalModelManagment

    info@personalmodelmanagement.com
    www.personalmodelmanagement.com

    Note: This communication may contain privileged or other confidential
    information.
    Any use, dissemination, distribution, disclosure, posting on Internet
    bulletin boards or copying of this E-mail or any information contained
    herein by or to anyone other than the intended recipient(s) is
    strictly prohibited. If you have received this E-mail in error, please
    notify the sender by reply E-mail that you have received this
    communication in error and destroy all copies of this E-mail without
    reading, printing, or saving in any manner.







  • Profile Image
    JotForm Support

    Answered by abajan on October 12, 2011 at 06:40 AM

    Are you saying that you cannot get access jotform.net?

  • Profile Image

    Answered by Lyndsay1 on October 12, 2011 at 08:16 AM
    I have them on that now yes. Sorry when I could not get in at first.

    Best Regards,

    Administrator PMM

    European Office:
    MILANO - ITALY: +39 3471657751

    United Kingdom Office:
    LONDON - ENGLAND: +44207 117 2880

    Skype: PersonalModelManagment

    info@personalmodelmanagement.com
    www.personalmodelmanagement.com

    Note: This communication may contain privileged or other confidential
    information.
    Any use, dissemination, distribution, disclosure, posting on Internet
    bulletin boards or copying of this E-mail or any information contained
    herein by or to anyone other than the intended recipient(s) is
    strictly prohibited. If you have received this E-mail in error, please
    notify the sender by reply E-mail that you have received this
    communication in error and destroy all copies of this E-mail without
    reading, printing, or saving in any manner.







  • Profile Image
    JotForm Founder

    Answered by aytekin on October 12, 2011 at 09:04 AM

    There seems to be a problem on CloudFlare. We have now disabled them. Please let us know if the problem continues. 

  • Profile Image

    Answered by Lyndsay1 on October 12, 2011 at 03:10 PM
    We still cannot access the forms via .com and on .net you protect the
    e mail on the pdf and we need them? This is causing us many problems?

    Best Regards,

    Administrator PMM

    European Office:
    MILANO - ITALY: +39 3471657751

    United Kingdom Office:
    LONDON - ENGLAND: +44207 117 2880

    Skype: PersonalModelManagment

    info@personalmodelmanagement.com
    www.personalmodelmanagement.com

    Note: This communication may contain privileged or other confidential
    information.
    Any use, dissemination, distribution, disclosure, posting on Internet
    bulletin boards or copying of this E-mail or any information contained
    herein by or to anyone other than the intended recipient(s) is
    strictly prohibited. If you have received this E-mail in error, please
    notify the sender by reply E-mail that you have received this
    communication in error and destroy all copies of this E-mail without
    reading, printing, or saving in any manner.







  • Profile Image
    JotForm Support

    Answered by Mike_T on October 12, 2011 at 05:47 PM

    Please accept our sincere apologies regarding this issue.

    Could you please try to flush DNS, and then re-check .com version? Also if you are still facing some problem with the PDF files, please explain the issue more detailed.

    We will try to do our best in order to help you.