Can no longer receive form submissions by email

  • Profile Image
    allang
    Asked on January 23, 2015 at 03:49 PM

    Hi

    I seem unable to now receive email submissions from my form http://form.jotformeu.com/form/30796056400350 all was working well until earlier this week when the last two submissions only show up if I log into my online account with yourselves. I have tried to send test submissions from within the email set up and this works ok, however if I try and send from the web page the form only seems to submit directly to you and I no longer receive any email notification.

    Any help would be greatly appreciated.

    Regards

    Allan

  • Profile Image
    BDAVID
    Answered on January 23, 2015 at 05:33 PM

    Your email address set  on the notification for that submission is not in bounce list, please check your spam folder.

    In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com