What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can no longer receive form submissions by email

    Asked by allang on January 23, 2015 at 03:49 PM

    Hi

    I seem unable to now receive email submissions from my form http://form.jotformeu.com/form/30796056400350 all was working well until earlier this week when the last two submissions only show up if I log into my online account with yourselves. I have tried to send test submissions from within the email set up and this works ok, however if I try and send from the web page the form only seems to submit directly to you and I no longer receive any email notification.

    Any help would be greatly appreciated.

    Regards

    Allan

    Page URL:
    http://www.predator-people.co.uk

    Submissions email receive email notification jotformeu all
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 23, 2015 at 05:33 PM

    Your email address set  on the notification for that submission is not in bounce list, please check your spam folder.

    In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com