Receipt confirmation

  • patricknadjarians
    Asked on March 28, 2023 at 1:29 PM

    Hello,

    Am I able to set up a receipt confirmation message to be sent out when someone submits my form?

    Patrick

  • Marvin_J
    Replied on March 28, 2023 at 2:58 PM

    Hi Patrick.

    Thanks for reaching out to Jotform Support. Yes, you can setup a receipt confirmation message to be sent out when someone submits your form, here is the guide on how you can do it. Let me show you how:

    1.Click Settings at the top of the Form Builder.

    2.Next, click Emails on the left panel.

    3.Click the Add an email button.

    4.Then, select Autoresponder Email.

    form builder new autoresponder min Screenshot 10

    Autoresponder Email Settings

    Each section is separated by tabs.


    Email

    Allows you to set up the email template.


    autoresponder email tab Screenshot 21

    • Autoresponder 1 – this is the default name of your email template. You can click the pencil icon and edit the name of the Autoresponder email.
    • Email Subject – you can input text here that will be used as the email’s subject line. If you want to add a form field value to it, simply click on the Form Fields link found in this section and it will give you the list of form fields.
    • Email Content – this is the main body of the email template, you can edit, format, or style it as you like. Here, you can see the Form Fields tool, it’ll give you the correct field tag specific to its related form field.
    Recipients

    This allows you to set the sender name, reply-to email address, and recipient email for where you want to send the Autoresponder.


    autoresponder recipients tab Screenshot 32

    • Sender Name – this can be your name or your company’s name.
    • Reply-to Email – should be you, your colleagues, or the client’s email address. This is the address where the reply of the form fillers will be sent in case they reply to the Autoresponder email they receive.
    • Recipient Email – this should be the form filler’s email address. It is mapped to one of your form’s Email elements by default.
    Advanced

    There are optional features that you can use here, though none of them are required.


    autoresponder advanced tab Screenshot 43

    • Send Email On – triggers for sending the Autoresponder email.
    • PDF Attachment – select PDF Documents you would like to attach to the email.
    • Attach a File – you can attach a file that your customers will receive via email.
    • Send Emails Later – users can receive reminder emails many days after they fill out a form.
    • Hide Empty Fields – by enabling this option, empty fields won’t be visible in received emails.
    • Update Email – while this option is disabled, changes on the form will not affect the email content.
    • Sender Email – users can receive emails using your SMTP server instead of Jotform’s servers.

    Don’t forget to click the Save button and make sure that all the changes in your Autoresponder were applied.

    Give it a try and let us know how it goes.