Will I be charged twice? Or will my account be changed into a guest account after a month?

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    faeryangela
    Asked on January 23, 2015 at 04:59 PM

    Hi there,

    I had a problem with my jotform email form and contacted the staff yesterday. This morning I received a reply from ashwin_d, and was told that even though I had a paid monthly subscription, my form stopped working because I went over the allotment of form submissions due to my account being just a guest account. I'm confused because I thought only official accounts could order a monthly subscription to jotforms for $9 a month, which is what I did? One initial payment was collected, but that was it.

    I just want to make sure that now that I have done as instructed and created an account (another new one?) that I won't be charged twice each month, or that somehow my account will cease to exist and I'll have to go through this again.

    Sincerely,

    Angela Jarman

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    Shadae
    Answered on January 23, 2015 at 07:09 PM

    Hi Angela,

    Once you created your account with the email address, your guest account would have the Premium membership applied to it.

    After reviewing your account, I am seeing that you started another subscription after creating your account. As such you are currently enrolled in two subscriptions (S-09F67735EB262140U and S-8F543607S57636839).

    I have passed this on to our billing department, your last subscription will be canceled and refunded. As this has to be done manually, please allow  7 - 14 days for this to be processed.

    Thank you.