The embed in facebook is not working

  • Profile Image
    StetsonDMD
    Asked on January 23, 2015 at 05:43 PM

    When I attempt to embed the code in facebook by clicking on the f icon, a new window opens but either remains blank or has an unable to load message.  How can I fix this or get around it?

  • Profile Image
    EltonCris
    Answered on January 23, 2015 at 07:34 PM

    Hi,

    You might be logged in on your FB page rather than on your FB account. Try to switch first from your FB page account to your FB (personal) account, that should fixed the problem. Or you can logout from your FB, relogin with your account and do not switch to your FB page first. Go back to Jotform and embed your form to Facebook, that should help.

    Let us know if you continue to encounter this issue.

    Thank you for using Jotform!