What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account says overquota

    Asked by zipprepress on January 23, 2015 at 06:02 PM

    Again with the mistakes! What is wrong with your company and record keeping. I am having nothing but trouble with you and your record keeping. I am not over quota, and

    I AM STILL NOT GETTING EMAIL NOTIFICATIONS. You fixed it for a day. Your last email said you were having server problems. How long will this go on and on sand on.
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    JotForm Support

    Answered by Kiran on January 23, 2015 at 08:27 PM

    I've checked your account and see that the storage space is filled up with 10GB by 926 file uploads which is the allotted space for the plan you are subscribed to.

    I've recalculated your upload space and it is still showing 10GB. You may need to clear the storage space in order to receive new uploaded files.

    With regard to your query with email notifications, I've moved your question to a new thread and shall be addressed there.


    Please get back to us if you need any further assistance. We will be happy to help.

    Thank you!!

  • Profile Image

    Answered by zipprepress on January 26, 2015 at 09:23 AM

    where in gods creation do i find these files to delete?

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    JotForm Support

    Answered by ashwin_d on January 26, 2015 at 11:50 AM

    Hello zipprepress,

    You will have to actually delete the submission you have received in your form to free up upload storage space. Please be noted that deleting a submission record will also delete the uploaded file as well.

    Here are the steps you should follow:

    1. Go to your form's submission page:  https://www.jotform.com/help/269-How-to-view-Submissions 

    2. Select the desired submission from the grid and click on the delete button from the top right corner of your screen. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!