What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Dropbox integration creates two (2) files and one overwrites the other

    Asked by pdxconnect on January 23, 2015 at 10:41 PM

    and uses up submissions. 


    I upload one PDF file

    Two files show up in Dropbox

    #1 is the actual file #2 is file named using the folder path

    Each one consumes a "submission" even though one file was submitted on the form. File #2 overrides previous #2

    It has to be something with my setup but I've tried various integration form settings to no avail.

    Thank you for your expert assistance.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on January 24, 2015 at 01:38 PM


    File #1 is the uploaded file to your form. 

    File #2 is the PDF file format of the submitted data to your form.

    These two are correct. That is how our Dropbox integration works. 

    But I'm not sure what you mean "consumes a submission". Can you please add more details about this? Are you saying that it consumes "2" of your submissions limit?

    Please note that the File Storage and Submission Limit are different to each other. The Uploaded file will take your File Storage limit. The data or the submitted data will take your Submission Limit.


  • Profile Image
    JotForm Support

    Answered by Welvin on January 24, 2015 at 01:41 PM

    File #2 overrides previous #2

    -This is because of your current Dropbox Integration Settings. In order not to override the previous PDF format of a submission, you will have to select and extended name:

    This way, each submission will create a unique PDF file in your Dropbox Folder.


  • Profile Image

    Answered by pdxconnect on January 24, 2015 at 08:09 PM

    Thank you so much for your detailed response & resolution. 

    Your support team rocks!

  • Profile Image

    Answered by Ben on January 25, 2015 at 03:49 AM

    In my colleague's name you are welcome.

    Do let us know if you have any further questions and we would be happy to answer them.