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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Submitters not getting my autoresponder email

    Asked by raimondolaino on January 24, 2015 at 09:01 AM

    after sign in and have charged people to the event I had set up an automatic response. But unfortunately it not comes to users. how is it possible?

    autoresponder email
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    JotForm Support

    Answered by Welvin on January 24, 2015 at 04:44 PM

    Hi,

    You are currently using your email address as the Sender Email of your Autoresponder Settings. It's possible that the form is not sending emails because your email server doesn't allow this type of configuration. Note that this method is using SMTP details from your hosting provider upon adding it through verification method.

    To fix that, I would suggest using Mandrill's SMTP or Manually configure the SMTP. Here are the guides on how to configure one:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

     

    You can also switch back your sender email to our defaults such as noreply@jotform.com noreply@formresponse.com from the dropdown options.

    Let us know if you need further assistance about this matter.

    Thanks