Google integration stopped working

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    halh
    Asked on January 24, 2015 at 09:10 AM
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    halh
    Answered on January 24, 2015 at 09:14 AM

    I submitted a private ticket with the details. I've discovered the problem. I deleted a submission in Edit and subsequent submissions appear out of date/time order in the spreadsheet. 

    What is the safest way to delete a submission without disturbing the order of submission? And if a submission is edited in the Jotform Submission Edit, how does that impact the re-submission timing and order?

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    Welvin
    Answered on January 24, 2015 at 04:59 PM

    Hi,

    You mean to say that you have a separate thread about this problem? I cant' seem to find a recent one. You only have this thread for this week.

     

    I deleted a submission in Edit and subsequent submissions appear out of date/time order in the spreadsheet. 

    -You mean to say that you have deleted a submission in the Form Submissions page?

     

    What is the safest way to delete a submission without disturbing the order of submission?

    -You can always delete a submission from the spreadsheet. Just delete the row and the integration will sync the new submission automatically next to the old ones. 

     

    And if a submission is edited in the Jotform Submission Edit, how does that impact the re-submission timing and order?

    -The order of the submission remains the same in the Google Spreadsheet.

    -The submission date will remain the same in the Google Spreadsheet.

     

    Additional information about the integration:

    a. When you delete a submission in the form submissions page, the deleted data will remain in the Google Spreadsheet. 

    b. When you edit a submission directly from the spreadsheet, the data in your form submissions page (in Jotform) won't change. 

    Thanks

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    halh
    Answered on January 24, 2015 at 05:27 PM

    Welvin, 

    I deleted a submission in Edit and subsequent submissions appear out of date/time order in the spreadsheet. 

    -You mean to say that you have deleted a submission in the Form Submissions page?

          **Yes, I thought it safe to delete the form in the Editing Submissions screen: Submissions: form title, assuming that subsequent submissions would over-write the "deleted line"

    What is the safest way to delete a submission without disturbing the order of submission?

    -You can always delete a submission from the spreadsheet. Just delete the row and the integration will sync the new submission automatically next to the old ones. 

        **No this doesn't work if the original submission isn't deleted, the same number of entries will be written to the sheet, and the "deleted" line will be created

    ---------

    a. When you delete a submission in the form submissions page, the deleted data will remain in the Google Spreadsheet. **I'm not sure what this means, "form submissions page", the original form or the form in Submissions edit mode?

    b. When you edit a submission directly from the spreadsheet, the data in your form submissions page (in Jotform) won't change. **Yes I know that.

     

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    Shadae
    Answered on January 24, 2015 at 11:19 PM

    Hi halh,

    I am seeing that you currently have this thread addressing the same issue: http://www.jotform.com/answers/502679-Google-integration-stopped-working 

    Your inquiry has been addressed on that thread please post any further inquires regarding this issue on that thread.

    Thank you.

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    ceu.csupomona
    Answered on March 19, 2015 at 07:57 PM

    Hello Shadae,

    I have posted on that thread you listed. But now I cannot go into the thread to see if the issues were fix or not.

     

    Thank you.

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    raul
    Answered on March 20, 2015 at 12:02 AM

    The thread mentioned by my colleague was posted under the account: halh and is marked as private which is the reason why you cannot see it using the account: ceu.csupomona

    Please login to the account halh to see the answers provided by colleagues on that thread.
    Thank you.

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    ceu.csupomona
    Answered on March 20, 2015 at 11:54 AM

    halh is not one of our accounts. I was searching the forums and found related issues. And instead of opening a new thread I wanted to see what the solutions was but there wasnt any solution. And then i found this thread which points back to that thread so i thought that a solution was found. So when I tried to go back it didnt load so im guessing it has changed into a private thread. Should I open a new thread for the same problem?

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    raul
    Answered on March 20, 2015 at 01:05 PM

    Ok, please create your own thread then @ceu.csupomona and provide as many details as you can about it so we can provide proper assistance.

    Thank you.