What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We already paid for an upgrade

    Asked by ncaosa on January 24, 2015 at 02:41 PM

    Greetings: Our free account is almost at it's limit of 10 free uses. But I have already paid $90 for an upgrade. Then we got an email that said that our account was almost at its limit. Can you please update our account to reflect our status?


    Sarah Willner



    Dear ncaosa, 

    We would like to inform you that your JotForm account has almost reached 10 payments per month this month. Free accounts are limited to 10 payments per month. Your forms will be automatically disabled once you reach your allocated quota. 

    Upgrade your account today to continue using JotForm without any interruption; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy: 

    Thanks for using JotForm, 

    JotForm Team
  • Profile Image

    Answered by Shadae on January 24, 2015 at 07:48 PM

    Hi Sarah,

    Your Yearly Premium subscription (INT141205-1544-44615S) has been applied to your account associated with the username: ncaosa.

    If you are not currently seeing the upgrade on your account, please sign out of your account, clear your browser cache and sign in once again.

    I hope this helps, please inform us if you need further assistance.

    Thank you.