What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do sub-use accounts work

    Asked by Mary Williams  on January 24, 2015 at 10:12 PM

    We have a team of 6 trainers plus 1 admin support person who need to access responses.   How do sub-user accounts work?  Are they each able to log onto the same account in jot form and see their forms. 

    In adobe forms central I am able to tell which responses are new and which ones I've already read will I be able to do that with Jot form?

    If a sub user deletes a submission is it gone for all the sub users?

    Is there a way to archive submissions once they have been read/downloaded and if one user archives them are they archived for all users.


    Thank you for taking the time to answer my questions.   It will help us make our decision on which solution to replace adobe forms central with.



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    Answered by Ben on January 25, 2015 at 04:29 AM

    The way sub-user accounts work is that you can allow each of them to:

    1. only see submissions
    2. are only able to modify the jotforms
    3. can see submissions and modify the jotforms

    This is not all however. You can set these permissions to a folder or to a certain number of jotforms or simply all of them and you can mix the permissions on a folder/jotform level allowing you to (for example) allow one folder to be edited by sub-user 1 and for all of the other folder to see submissions as well.

    You can see more about this here: How to Share Forms with a Sub-Account User

    As we can assist to only 1 issue / question per thread I have moved your other questions to new threads.

    http://www.jotform.com/answers/503001 - question related to Inbox panel and submissions

    http://www.jotform.com/answers/503002 - question about deleting submissions

    http://www.jotform.com/answers/503003 - question about archiving the submissions.

    We will be replying back to them shortly.