What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I made payment to upgrade form but I was disconnected?

    Asked by rightclickng on January 26, 2015 at 07:34 AM

    Hello Sir/Ma,

    I made payment to upgrade my account to monthly package, I was sent confirmation email for complete payment but the upgrade didn't reflect on my account.

    Please what should I do to resolve this (Account email:  projectoffice@rightclick-ng.com ).

     

    Error said ( 

    Form over quota
    This form has exceeded its allocated quota.
     
    )

    Will be expecting feedback as soon as possible.

     

    Thanks,

    disconnected form over quota
  • Profile Image
    JotForm Support

    Answered by Welvin on January 26, 2015 at 10:44 AM

    Hi,

    Your account is already upgraded to our Economy Monthly Plan. Kindly refresh your browser to see the changes. If that doesn't work, logout and login again.

    Thanks

  • Profile Image

    Answered by rightclickng on January 26, 2015 at 03:21 PM

    Hi,

     

    Thanks! Working fine now.

  • Profile Image

    Answered by raul on January 26, 2015 at 05:23 PM

    On behalf of my colleague, you're welcome.
    Glad to know that your account is working correctly now.

    Please let us know if you need further assistance.
    Best Regards.