What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to see the option to collect custom amount payments when using Stripe's integration

    Asked by HRMink on January 26, 2015 at 01:42 PM

    In previous forms we could use the option to 'Get Amount From' for stripe payments to get the total amount from a jot form field. Now I am creating a new form and that option is gone. 

    amount new form form field and custom stripe payments
  • Profile Image

    Answered by raul on January 26, 2015 at 03:48 PM

    You should be able to see that option after you've entered your Stripe credentials.

    Let us know if you're still unable to see it when you have entered your credentials.
    Thank you.

  • Profile Image

    Answered by HRMink on January 26, 2015 at 03:52 PM

    We are still unable to see it. I have attached screenshots below. 

     

     

  • Profile Image

    Answered by raul on January 26, 2015 at 04:56 PM

    My apologies, I should have mentioned before that you also need to add a calculation widget to your form to be able to see that option.

    Please add one to your form and let us know if the issue persists.
    Thank you.