What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Submissions not being e-mailed?

    Asked by traketo on January 26, 2015 at 02:18 PM

    for some reason i am getting form submissions sporadically,  submissions from this morning are now being emailed to the sender and the auto reply.

     i can see them on the site but not receiving anything via email to the sender/recipient for hours later if at all

    Thank you 

     

    PS the form in question is 40795415465158

    Submissions all thank
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 26, 2015 at 04:52 PM

    The problem with your form is that it has a custom sender email using your SMTP settings

    To resolve the problem I've changed this to noreply@formresponse.com

    You might also try this workaround if you still need to use your custom sender email.

    How to use Mandrill to Send Emails From Your Own Email Address

     

  • Profile Image

    Answered by traketo on January 26, 2015 at 05:15 PM

    it was working with that stmp sender and using sales agent as reply emails as well until today at 10:30 am CST though?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 26, 2015 at 06:51 PM

    For some reason, SMTP servers might start rejecting to send emails signed by our servers. That's why I've indicated the other workaround in case you want to keep using that sending email address.