- traketoAsked on January 26, 2015 at 02:18 PM
for some reason i am getting form submissions sporadically, submissions from this morning are now being emailed to the sender and the auto reply.
i can see them on the site but not receiving anything via email to the sender/recipient for hours later if at all
PS the form in question is 40795415465158
- JotForm Support ManagerJeanetteAnswered on January 26, 2015 at 04:52 PM
The problem with your form is that it has a custom sender email using your SMTP settings
To resolve the problem I've changed this to email@example.com
You might also try this workaround if you still need to use your custom sender email.
- traketoAnswered on January 26, 2015 at 05:15 PM
it was working with that stmp sender and using sales agent as reply emails as well until today at 10:30 am CST though?
- JotForm Support ManagerJeanetteAnswered on January 26, 2015 at 06:51 PM
For some reason, SMTP servers might start rejecting to send emails signed by our servers. That's why I've indicated the other workaround in case you want to keep using that sending email address.