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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable To Receive Email Notifications

    Asked by Sobro on January 26, 2015 at 06:21 PM

    When customers complete the online application form and submit, I am not receiving notifications, via my email?

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    JotForm Support

    Answered by Charlie on January 26, 2015 at 09:39 PM


    Upon checking the form embedded in your website, I believe you are not receiving email notifications because you are missing important fields in your "Emails" setup.

    Here's a screenshot of the setting of your form. You are missing the "Sender E-mail" field.


    You may also want to check this guide to prevent future email problems: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Also, after setting up all the fields correctly please do try making a test submission by filling out your form and clicking submit, see if you can receive email notifications.

    Let us know if you need more help on this.

    Thank you.