Unable To Receive Email Notifications

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    Sobro
    Asked on January 26, 2015 at 06:21 PM

    When customers complete the online application form and submit, I am not receiving notifications, via my email?

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    Charlie
    Answered on January 26, 2015 at 09:39 PM

    Hi,

    Upon checking the form embedded in your website, I believe you are not receiving email notifications because you are missing important fields in your "Emails" setup.

    Here's a screenshot of the setting of your form. You are missing the "Sender E-mail" field.

     

    You may also want to check this guide to prevent future email problems: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Also, after setting up all the fields correctly please do try making a test submission by filling out your form and clicking submit, see if you can receive email notifications.

    Let us know if you need more help on this.

    Thank you.