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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving the notification emails to my comcast email address?

    Asked by FosterMom on January 26, 2015 at 07:30 PM

    I am no longer receiving notifications for this form? My email address is rsinparadise@Comcast.net.

    Thank you.

    Page URL:
    http://www.jotform.com/?formID=10323909579

    email href mailto thank
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 26, 2015 at 10:47 PM

    Hello,

    I'm sorry for the trouble caused to you.

    I did check your form's notification email alert and did not find any issue with that. You have set the email alert correctly and you should be receiving submission email without any problem. 

    Issue could be related to comcast email address you are using to receive submission emails. Few other users have also reported exactly the same issue that they are not receiving submission emails on comcast inbox.

    I would suggest you to disable the spam filter of your comcast email account and see if that resolves this issue. The following guide should help you on how to disable the spam filter:  https://studiohelper.uservoice.com/knowledgebase/articles/390804-clients-reporting-not-getting-their-emails-comcas 

    If the issue persists, I would recommend you to use some other email address in the "Recipient Email" address of your form's notification email alert.

    Please be noted that you can also use your own email address to send emails from your form. You should add a Custom Sender email in your account. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!