What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I Am Not Receiving My Test Forms

    Asked by jackfolio on January 26, 2015 at 07:50 PM
    2. I submitted three or four test submission but none of them came through. I did receive the confirmation e-mail upon completing the fields and clicking the Submit button. The actual submission still did not show up.
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    JotForm Support

    Answered by Charlie on January 26, 2015 at 10:46 PM


    I see that you have setup 2 notifications and 1 autoresponder. May I know if you are still having problems on it? I see that everything seems to be setup correctly, if you have tested your form by filling it out and clicking submit you should receive an email notification.

    If not, there might be problems with the email service provider that you have, you might want to contact them or check your hosting site to Whitelist our JotMail IP addresses. Here's a guide on how to do that: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    I would also like to suggest this guide to see if this one works for you: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Let us know if this works.

    Thank you.