What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not receiving notification email?

    Asked by zooreturns on January 26, 2015 at 11:10 PM

    This happens frequently. What can I do to ensure that all form submissions are emailed to me?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 27, 2015 at 02:49 AM

    Hello zooreturns,

    Please let us know the form with which you are having this issue with. 

    I did check your last edited form and found that your email address sheri@sheriallison.com ended up in our bounce list for following reasons:

    Result: sheri@sheriallison.com is IN the bounce list

    Reason(s) : hard-bounce

    I have removed your email address from bounce list and it should be working fine now. Do test your form by sending a test submission and see if you receive the submission emails.

    Do get back to us if the issue persists or you are not receiving submission emails to other email address.

    Thank you!