I'm not receiving notification email?

  • Profile Image
    Asked on January 26, 2015 at 11:10 PM

    This happens frequently. What can I do to ensure that all form submissions are emailed to me?

  • Profile Image
    Answered on January 27, 2015 at 02:49 AM

    Hello zooreturns,

    Please let us know the form with which you are having this issue with. 

    I did check your last edited form and found that your email address sheri@sheriallison.com ended up in our bounce list for following reasons:

    Result: sheri@sheriallison.com is IN the bounce list

    Reason(s) : hard-bounce

    I have removed your email address from bounce list and it should be working fine now. Do test your form by sending a test submission and see if you receive the submission emails.

    Do get back to us if the issue persists or you are not receiving submission emails to other email address.

    Thank you!