What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How long time do you keep data on your server if we delete a form?

    Asked by Bernard on January 27, 2015 at 05:58 AM

    For confidentiality purpose, we need to be sure that data are not kept on your servers. This is requested by french law (CNIL) in France when you have collected confidential personal data. We have to prove that these datas are not stored anymore on all servers where they have been.

    I'm looking forward to reading your answer.

    Best Regards.




  • Profile Image
    JotForm Support

    Answered by Welvin on January 27, 2015 at 08:46 AM

    Hi Bernard,

    We don't keep any data if the user decided not to store it to our servers. That means that as soon as you delete your form and its data, we don't keep any backup of it. It's a final and unrecoverable so we suggest users to always keep their own  backup if they decided to delete forms/data from their accounts.


  • Profile Image

    Answered by Bernard_Lorton on January 27, 2015 at 08:59 AM

    Thank you for this clear answer.


  • Profile Image
    JotForm Support

    Answered by Charlie on January 27, 2015 at 09:46 AM

    Hi Bernard,

    In behalf of my colleague, you're welcome.

    If you need any assistance again or have other concerns, please do not hesitate to contact us here in the forum anytime.

    Kind regards.