How long time do you keep data on your server if we delete a form?

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    Asked on January 27, 2015 at 05:58 AM

    For confidentiality purpose, we need to be sure that data are not kept on your servers. This is requested by french law (CNIL) in France when you have collected confidential personal data. We have to prove that these datas are not stored anymore on all servers where they have been.

    I'm looking forward to reading your answer.

    Best Regards.




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    Answered on January 27, 2015 at 08:46 AM

    Hi Bernard,

    We don't keep any data if the user decided not to store it to our servers. That means that as soon as you delete your form and its data, we don't keep any backup of it. It's a final and unrecoverable so we suggest users to always keep their own  backup if they decided to delete forms/data from their accounts.


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    Answered on January 27, 2015 at 08:59 AM

    Thank you for this clear answer.


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    Answered on January 27, 2015 at 09:46 AM

    Hi Bernard,

    In behalf of my colleague, you're welcome.

    If you need any assistance again or have other concerns, please do not hesitate to contact us here in the forum anytime.

    Kind regards.