What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problems logging in

    Asked by Abigail Perry on January 27, 2015 at 07:31 AM



    I have an account with you - which I havent used for a while. Having problems logging in. Please could you send me a username and password reminder. I've requested a new passowrd but nothing has turned up





  • Profile Image

    Answered by Ben on January 27, 2015 at 09:20 AM

    I took a look at your account Abi, I see that your account is named: Dreamcottages and I have already sent you the instructions on how to access your account.

    Looking at your account however I believe that you might not get the email because your email provider is blocking the emails from us because of some email notification that was sent from our servers.

    More info on this can be seen here: http://mailreport.co.uk/FAQ/CMAE_PreFilter/

    The issue seems to have been caused by a false positive CMAE fitlering.

    I will also send you an email to notify you of my response here.