- pjwcanadaAsked on January 27, 2015 at 09:18 AM
Hi - hoping you can tell me what I'm doing wrong. I've created a form with a submit button, and it seems to appear just fine when viewed on a Mac or PC and on different browsers, but the button does not appear at all when viewed on a mobile device. I've tried to shorten the form, change the font size, etc., but to no avail.
- ShadaeAnswered on January 27, 2015 at 10:32 AM
I was able to replicate the issue that you are experiencing when viewing your form from a mobile device.
There however is no issue when viewing the direct form from a mobile device. It appears that there is a conflict causing the submit button not to show when in mobile view.
Please embed your form using the iFrame method to prevent conflicts with your website.
I hope this helps, please inform us if you need further assistance.
- pjwcanadaAnswered on January 28, 2015 at 10:04 AM
Hi Shadae - thanks for your instructions. I've tried this, but it has made no difference. The same problem persists, making the form essentially useless to my clients who are not on a PC or Mac.
Is there anything else you can recommend?
- JotForm SupportWelvinAnswered on January 28, 2015 at 11:14 AM
Use the iFrame embed codes then from the iFrame codes, change the height value until you'll see the submit button while viewing it using your mobile device:
- pjwcanadaAnswered on January 28, 2015 at 01:46 PM
Gentlemen…we have success. THANK YOU!! Your quick responses are much appreciated.
I hate to admit it, but I had pasted the new code incorrectly after Shadae's instruction. It actually worked. You've both taught me something today.
- JotForm SupportWelvinAnswered on January 28, 2015 at 02:48 PM
That's great to know and it's our pleasure to help you. Please do not hesitate to get back to us if you need further assistance.
Thank you for using Jotform!