The submit button does not appear at all when viewed on a mobile device

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    pjwcanada
    Asked on January 27, 2015 at 09:18 AM

    Hi - hoping you can tell me what I'm doing wrong.  I've created a form with a submit button, and it seems to appear just fine when viewed on a Mac or PC and on different browsers, but the button does not appear at all when viewed on a mobile device.  I've tried to shorten the form, change the font size, etc., but to no avail.

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    Shadae
    Answered on January 27, 2015 at 10:32 AM

    Hi pjwcanada,

    I was able to replicate the issue that you are experiencing when viewing your form from a mobile device.

    There however is no issue when viewing the direct form from a mobile device. It appears that there is a conflict causing the submit button not to show when in mobile view.

    Please embed your form using the iFrame method to prevent conflicts with your website.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    I hope this helps, please inform us if you need further assistance.

     

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    pjwcanada
    Answered on January 28, 2015 at 10:04 AM

    Hi Shadae - thanks for your instructions.  I've tried this, but it has made no difference.  The same problem persists, making the form essentially useless to my clients who are not on a PC or Mac. 

    Is there anything else you can recommend?

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    Welvin
    Answered on January 28, 2015 at 11:14 AM

    Use the iFrame embed codes then from the iFrame codes, change the height value until you'll see the submit button while viewing it using your mobile device:

    Thanks

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    pjwcanada
    Answered on January 28, 2015 at 01:46 PM

    Gentlemen…we have success.  THANK YOU!!  Your quick responses are much appreciated.

    I hate to admit it, but I had pasted the new code incorrectly after Shadae's instruction.  It actually worked. You've both taught me something today.

    Cheers,
    Pamela

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    Welvin
    Answered on January 28, 2015 at 02:48 PM

    That's great to know and it's our pleasure to help you. Please do not hesitate to get back to us if you need further assistance.

    Thank you for using Jotform!