Not Receiving Notifications of Form Submissions

  • Gateway1891
    Asked on January 27, 2015 at 11:46 AM

    Gateway is not receiving any notifications of form submissions. I've tested several including our Contact Us form http://www.jotform.com//?formID=10624339321 which is the one we tend to get the most use out of. 

    However, we also haven't received our copies of the form that we normally get to notify us when someone  has made a donation online. We've got some fundraisers coming up soon and I really need to figure out what is going on as soon as possible. I've already double-checked to make sure the JotForm notifications aren't going to my spam folder/junk e-mail folder. 
    Please advise as to the best and fastest way to resolve this issue.
    Page URL: http://www.gway.org/contact
  • Carina
    Replied on January 27, 2015 at 1:46 PM

    I created a clone of your Contact us jotform and made a test submission. The emails are being sent:

    Not Receiving Notifications of Form Submissions Image 1 Screenshot 20

    I also added a custom sender email and made a test submission. Can you please confirm me if you received them?

    We'll wait for more details to proceed.

    I moved the donation form question to a new thread as it can be a different matter.

    Let us know if we can assist you further.