What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form over quota over - nowhere near account limits

    Asked by hssmedia_teknik on January 27, 2015 at 11:46 AM

    Hey

    We have a form that suddenly stopped working with the "form over quota - This form has exceeded its allocated quota". Our account is nowhere close to the limits and we have not limited the form in any way. This is a very important form for us so this downtime is really embarrasing for us.

    Regards,

    Joachim

    form over quota stopped working exceeded Allocated Quota
  • Profile Image

    Answered by Ben on January 27, 2015 at 01:36 PM

    As mentioned on twitter just now, we can not move the jotform to your account unless it is asked from the owner of the jotform, but seeing that you have a subscription on your account Joachim, we could transfer the subscription from your account (hssmedia_teknik) to the account holding the jotform instead (ppada).

    Do let us know what you would like to do and we will help you set it up to your preferences.

  • Profile Image

    Answered by hssmedia_teknik on January 27, 2015 at 01:37 PM

    Yes please do that!

  • Profile Image

    Answered by Ben on January 27, 2015 at 01:45 PM

    I have done so now as per your request.

    Your account is now on free plan, while ppada account is now on Premium Monthly subscription that was associated with your account.

    Do let us know if we can assist you in any other manner and we would be happy to do so.

  • Profile Image

    Answered by hssmedia_teknik on January 27, 2015 at 01:47 PM

    Thank you very much for your assistance!  I can now go back to my vacation :)

  • Profile Image

    Answered by Ben on January 27, 2015 at 01:48 PM

    You are welcome. I am glad to hear that and I wish you a very nice time on your vacation :)