What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification email not being sent

    Asked by rheersink on October 12, 2011 at 06:56 PM

    It works when i test the notification, but not when i fill in the page

    After filling in the form as a user then I do get the tankyou page come up, but no notificaiton mail is sent

    any advice?

    Page URL:

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    JotForm Support

    Answered by Mike_T on October 12, 2011 at 07:25 PM

    In this case we would like to recommend you to set a noreply@jotform.com address as a Sender E-mail value.

    You can do this using the following steps:

    1. Log into your JotForm account and go to My Forms section.

    2. Select the form and click on "Edit".

    3. Click on "Setup and Embed" tab on the form builder toolbar.

    4. Click on "Email Alerts" and select "Notification".

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom).

    6. Set the Sender E-mail: noreply@jotform.com

    7. Click "Finish" button.

    It is also recommended to whitelist noreply@jotform.com email address from your side if possible. Then, please re-check if that makes any difference.

    Thank you for using our services.

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    Answered by rheersink on October 12, 2011 at 07:36 PM

    It Works!

    You guys are awesome!!!

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    JotForm Support

    Answered by Mike_T on October 12, 2011 at 07:37 PM

    We are more than thankful for your cooperation and patience with us and would like to say that we are glad to assist you anytime.