What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to get all the fields to appear in notifier

    Asked by juliedowty on January 27, 2015 at 01:21 PM

    I've created forms that have fields that are not required, and when the form is submitted, the information sent to my email is ONLY the required info-

    How do we get all fields, required and non required, to get sent to our personal email, and not just as a submission on JotForm?

    Thank you!

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    JotForm Support

    Answered by Welvin on January 27, 2015 at 03:22 PM


    I've checked your form and it seems your notification emails are not updated with the new fields that are present in your form. The best way to fix that is to re-create your form notification email.

    1. Delete the existing ones by following this guide: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    2. Re-create the whole settings: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    Thank you!