What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving notifications when donations are made

    Asked by KarinPark on January 27, 2015 at 01:44 PM
    However, we also haven't received our copies of the form that we normally get to notify us when someone  has made a donation online. We've got some fundraisers coming up soon and I really need to figure out what is going on as soon as possible. I've already double-checked to make sure the JotForm notifications aren't going to my spam folder/junk e-mail folder. 
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    JotForm Support

    Answered by Welvin on January 27, 2015 at 03:48 PM

    Hi,

    Am I right to assumed that this is the correct form: http://www.jotformpro.com/form/32315531116947? If yes, the email settings are correct and you have it properly configured to this form.

    The issue is most likely within your service provider. Maybe, for some reason they blocked all incoming emails from Jotform. If that's the case, we recommend adding us to your server whitelist. You can find all our IP Addresses and Domains here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    Also, check this related guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Thanks