Not receiving notifications when donations are made

  • Profile Image
    KarinPark
    Asked on January 27, 2015 at 01:44 PM
    However, we also haven't received our copies of the form that we normally get to notify us when someone  has made a donation online. We've got some fundraisers coming up soon and I really need to figure out what is going on as soon as possible. I've already double-checked to make sure the JotForm notifications aren't going to my spam folder/junk e-mail folder. 
  • Profile Image
    Welvin
    Answered on January 27, 2015 at 03:48 PM

    Hi,

    Am I right to assumed that this is the correct form: http://www.jotformpro.com/form/32315531116947? If yes, the email settings are correct and you have it properly configured to this form.

    The issue is most likely within your service provider. Maybe, for some reason they blocked all incoming emails from Jotform. If that's the case, we recommend adding us to your server whitelist. You can find all our IP Addresses and Domains here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    Also, check this related guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Thanks