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    How can I verify the user and follow it up with a confirmation email?

    Asked by dmwesq on January 27, 2015 at 03:55 PM
    In addition, the confirmation auto responder allows you to set the sender email and reply to address but then the email comes from no-reply @jotform so you can't reply back.
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    Answered by KadeJM on January 27, 2015 at 05:42 PM

    To my understanding of your issue I believe you wish to be able to respond directly to users through the notification as a reply.

    In order for this to work properly you first need to make sure that you have an email field to reply to. If you don't have this field then it's not going to work.

    You also need to make sure that you have this set up appropriately inside your notifications otherwise that will cause problems as well.

    Once that is done you can now go back into your email notification and change the Reply-to Address to "E-mail" and that will make it so that when you click reply the user's email is automatically populated into your response back to the user. 

    Depending on your mailing host for most it should work with both reply or clicking on the address but generally clicking the reply to email button works best as far as I know.

    I did some testing of this and it's working as it should.

    If you having issues with it still please provide us with a link to the form you're having the notification reply-to problem on and we'll investigate it further for you.


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    Answered by dmwesq on February 02, 2015 at 08:27 AM

    That was not my issue. I am sending out an email to a large group. They then are completing a jotform. However, since the jotform has no real security to ensure the person completing the form is who they say they are, we want to then send a follow up confirmation email to that person, who then will click to confirm they sent the form, and thus this confirmation email will have their email address as the sender email and we will know who it came from. This seems like a complicated way to do this but I see no other way in jotform to confirm who is sending the email. I, for instance, can put John Smith and johnsmith@anymail.com in the form and no one could say where it came from, unless I can somehow set things to the sender's email address to know where it came from.

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    Answered by KadeJM on February 02, 2015 at 09:55 AM

    Ah okay, thank you for clarifying your question further and now I understand what you meant.

    It seems to me that you actually are more or less looking for a secure way to mainly "verify" the user on top of applying this to sending the form with a reply setup automatically in a sense.

    What you could do is use our E-mail Validation Widget or Phone Validation Widget and this would give you that sense of verifying the user is who they say they are in a way since it's pretty complicated to fake that type of authentification unless they put in different information on purpose but as far as I know that would be fairly obvious at that point.

    You could additionally set up some conditional logic to then send out a Notification or Autoresponder with the "{verifyEmail}" tag in it containing the email used to populate the reply-to address. 

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    Answered by dmwesq on February 02, 2015 at 10:19 AM

    Thanks - I actually had to give up on this as the deadline to get the project out had passed and I just could not get the form to work. I tried removing the bullets by adding text decoration none to the code, but that didn't work. The form kept adding a blank field for some reason called should be blank, which was odd. And finally, I put in the email verification from the validator widget and it showed and worked fine in preview but once embedded in an email the field did not appear. Too much effort for me to keep going with it.

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    Answered by KadeJM on February 02, 2015 at 11:23 AM

    You are welcome and I do apologize that we weren't able to help you beat your deadline due to the few issues you were having with this.

    Unfortunately I'm not finding any problems with this from my end so far. However, based on your above response there seems to be a couple of different things going on. If you'd like we would be more than happy to look more into the problems you are having if you wish to continue your interest in the above issue?

    Otherwise if not then If at some point later down the road you'd like to pursue this more we'd be more than happy to continue working with you to help you more.