What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Payments

    Asked by OMC2015 on January 27, 2015 at 06:42 PM

    I am showing 24 incomplete payments but my paypal account says they are paid and they show up in my jotforms submissions list? What gives? Do I have to manually go through those and check them?

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    JotForm Support

    Answered by Charlie on January 27, 2015 at 09:14 PM


    You might want to check this guide that we have: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments. I believe that you will need to complete each of them or check to make sure that a payment did come through when your customer continued finishing the payment transaction.

    I hope that helps.

    Thank you.