What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form loading is delayed. It seems to be waiting for tracking.jotform.com.

    Asked by tsch9 on January 27, 2015 at 07:21 PM
    The site theluxtonretail.com.au has been really slow to load. Would you please look into this for us?
    In Chrome at bottom left of browser it says 'Waiting for tracking.jotform.com'
    We have not done anything to the site recently
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 27, 2015 at 11:13 PM

    Hello tsch9,

    I'm sorry for the trouble caused to you.

    I did check your web page where you have embedded your form and I am able to replicate the issue. There seems to be a delay in form loading as it says "waiting for tracking.jotform.com".

    Let me report this to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image

    Answered by tsch9 on January 28, 2015 at 01:02 AM

    Thanks Ashwin

    If someone could look at it asap, would be most appreciative, as it has been like this for a couple of days now.

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    JotForm Support

    Answered by ashwin_d on January 28, 2015 at 04:47 AM

    Hello tsch9,

    Did you make any changes in your web page? The web page seems to load fine now without any visible delay.

    I would also suggest you to embed your form with its iFrame embed code and see if that solves your problem. The following guide should help you grab your form's iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    Chief Technology Officer

    Answered by eee on January 28, 2015 at 07:45 AM

    We're not using tracking.jotform.com anymore.

    Please update your form code with latest one, and to prevent these problems, please use our embed option (iframe or js embed)

    Hard-coding our form HTML to directly in your webpage prevents us to help you,

    Kindest Regards,

    - Ertugrul.