What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Is this not related to this thread: http://www.jotform.com/answers/504638 ? Can you please check?
We have to create a new thread for your issue so this way, we can also submit your own thread to our developers if needed.
If the given thread is not related to the problem in this thread, then please kindly be specific about it.