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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the page customers will see after submitting a credit card payment through paypal

    Asked by terranceteddy on October 13, 2011 at 01:45 AM

    I have recently integrated a form into my site so that customers can pay through paypal. After testing, I have noticed that after hitting the "submit" button customers are taken to the default "Thank you" page instead of the paypal website.

    I would like customers to be able to see that their payment has been successfully submitted and give them the ability to print a receipt of some sort.

    How can this be changed?

    Page URL:

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    JotForm Support

    Answered by idarktech on October 13, 2011 at 02:28 AM

    Hello Terranceteddy,

    I haven't found problems in your form, payment options are working great both tested in Chrome and IE8. If you don't mind could you share us what IE version you used on that page? Because I was redirected to paypal when I choose paypal option. Also, could you please re-embed your form again? just delete the old one and paste your new form code.


    If the problem still persist, please do let us know so that we can assist you more. 




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    JotForm Support

    Answered by liyam on October 13, 2011 at 02:43 AM

    Is it possible that your users did not choose any product in your form and went on with the submission. The best way to ensure that a product is selected, is to have the paypal field as required.  This way, an error will appear and the form will not submit if they pressed the submit button without selecting any product.

    To have the paypal tool set as required:

    1. Edit your form
    2. Select the Paypal tool field set in your form
    3. Click Required on the tool bar, on top of your form.
    4. Save your form