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    Formatting my reply e-mail to customer's submissions

    Asked by arpajo on October 13, 2011 at 04:05 AM

    Hello guys!

    In my company, we create events for our customers to sign up to. However, sometimes these events are limited to a certain number of people, and if we get more requests than free slots, we send a Reply E-mail to those customers who we have chosen to attend. Therefore, we send a Reply E-mail from Jotform. However, we would like this e-mail to be formatted in the same way as the form (same background color, the logo, footer, etc). Is there any way to copy the formatting from a form to the reply e-mail? If not, is there any "easy" way to format the reply e-mail which is sent from Jotform?

    Thanks very much!


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    JotForm Support

    Answered by NeilVicente on October 13, 2011 at 08:43 AM


    There is actually no easy way to format reply e-mails sent from the submissions page, although there is a workaround, albeit a little tedious.

    1.  Go to your form's notification contents (Setup & Embed > Email Alerts > Notification)
    2.  In the Compose Email Wizard screen, press CTRL - A on your keyboard to select all e-mail contents then press CTRL - C to copy
    3.  Paste the contents onto the Reply Submission screen in the form's submissions page
    4.  Replace the field placeholders "{email}, {name}, etc" with the actual submitted information
    5.  Clean up your reply email content by deleting unnecessary text

    Hope you find this useful.

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    Answered by arpajo on October 13, 2011 at 12:07 PM

    Hello again!

    Thanks very, very much for your detailed response!

    However, I wanted to "replicate" the format of the original form that is sent to the customers. Finally, what I did was, I used another HTML editor where I copied the logo and I formatted the text the same way as it is in the form, then I copied all the code into the reply e-mail and I have the same logo with the same formatted text (although different answer, obviously).

    But I still have a minor problem: I would like to add a background color to the whole reply e-mail. I was wondering if there was any way to do this from the HTML editor inside Jotform. I already have a background color in the original form, and I would like to add the same background color to the reply e-mail. The color code is #EE8007 (its a kind of orange)

    Do you know what I should add to the code in the Jotform HTML editor to get a background color for the whole reply e-mail? That would be great.

    Thanks very much!


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    JotForm Support

    Answered by NeilVicente on October 13, 2011 at 12:50 PM


    Sorry for the confusion. I thought that what you wanted to replicate is the form's notification mail, not the actual form itself.

    As for your follow-up question, click the HTML button in the reply email screen in the submissions page:

    Then, copy these codes at the top of the email's source:

    <div style="background-color: #ee8007;">

    and this one at the bottom:


    so that all the other codes are enclosed between them.

    Hope this helps.

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    Answered by arpajo on October 13, 2011 at 04:48 PM

    Your advice worked brilliantly! 

    Thanks very much, Neil :)