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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Return to the thank you message after the payment

    Asked by tasshamac on January 28, 2015 at 09:14 AM


    I've sent up a Thank You Page via the "Thank You Message" option (last option). I entered my personal Thank you data. However when any user submit our form they do not get a thank you letter at all. Nothing appears. For those that click submit and completing payment and for those who click submit without completing payment (although those are saved in the inbox). Please advise. Thanks

    This is a re-post of a comment on Setting up the Thank You Page

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    JotForm Support

    Answered by EltonCris on January 28, 2015 at 10:18 AM


    If the form has payment field e.g. Paypal, the thank you message appears after they have completed the payment over Paypal. They should be redirected back to your form thank you message after completing the payment.


    Please take note that if the buyer pays using their PayPal account, they are automatically redirected back to your form after the payment. However, if the buyer pays with the credit card option, they are taken to the receipt page where PayPal gives them the chance to print out a receipt. After that, the buyer must click on the "Return to Merchant" link in order to return to to your form.

    Let us know should you have further questions. Thank you!