My forms are not showing number of received forms

  • Profile Image
    insuranceguy
    Asked on January 28, 2015 at 10:16 AM
  • Profile Image
    Ben
    Answered on January 28, 2015 at 11:12 AM

    Can you please give us a bit more details such as all or only some forms and if you mean that you do not see any submissions made, while they were - you get an email about them for example?

  • Profile Image
    insuranceguy
    Answered on January 30, 2015 at 04:17 AM

    Go to nationalinsurancecenterenrollment.com

    Fill out a form and you will see what I mean....

     

    After you hit submit, you do not get a thank you page, and the form goes into the cloned form, showing "0" submissions although there are over 25 in there.

     

    I was told cloning would solve the issue?? This is going on about a week...come on guys HELP

     

    I am a premium member

     

  • Profile Image
    Ben
    Answered on January 30, 2015 at 09:46 AM

    Going to the page you have given to us and going to contact us page afterwards, I was only able to see the Aweber forms.

    I did find links to jotforms here: http://www.nationalinsurancecenterenrollment.com/agents-only.html

    Could you please tell us which exact jotform is the issue?

    I presume that it is http://www.jotform.us/form/50184843432150 (Nice client application) based on this thread: http://www.jotform.com/answers/504401-Thank-you-page-is-not-displaying

    If so, please try to clone this jotform: http://www.jotformpro.com/form/50265132058953

    You can do that by following these steps: How to Clone an Existing Form from a URL and do let us know how it goes.

  • Profile Image
    insuranceguy
    Answered on January 31, 2015 at 06:24 PM

    Ben I already cloned the form.....and it is still having issue ...in fact the forms are all going to the CLONED form and it still shows ZERO submissions.

     

    I still get no email confirmations that application was received and furthermore thank you screen still does not show up???

     

    HELP or Im going to cancel

  • Profile Image
    raul
    Answered on January 31, 2015 at 08:38 PM

    Please accept our apologies for this inconvenience.

    I went ahead and cloned your form to my account and then cloned it back to yours and was able to make a test submission in this new form without problems. You should be able to find it with the name: "Clone of Clone of NICE CLIENT APPLICATION"

    Could you please test this form on your side?

    Please let if it works as expected.
    Thank you.

  • Profile Image
    insuranceguy
    Answered on February 03, 2015 at 01:40 PM

    Thank you..

     

    Here is the issue I am having now and I need your help please!

     

    I need to combine all NICE Application forms into one and remove duplicates.

     

    What is the fastest way to do this?, I can download everything into excel and then remove duplicates but then I want to update my jot form database as it integrates with Zoho.

     

    You understand....?

  • Profile Image
    raul
    Answered on February 03, 2015 at 02:50 PM

    Since your last question is related to a different topic, I've moved it to a new thread so we can address it properly. You can find the new thread here: http://www.jotform.com/answers/509136

    We'll provide an answer to your question as soon as possible.
    Thank you.