What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embedded form won't load properly!

    Asked by benklempner on October 13, 2011 at 05:56 AM

    Hi Everyone,

     

    I have embedded a form onto my website. The problem is the first time someone opens their browser and they go to this particular page, the form wont load properly. They can enter information, but the system doesnt correct it if its wrong info, and then when they proceed to the next section after the page break, the button is not clickable. In addition, the back button appears even though it shouldnt because this is the first section before the first page break. 

    Once you hit reload in your browser, then the form loads properly. Why does this happen?? I dont want to loose customers because they cannot submit information.

    BTW i use Safari 5.0.5.

     

    Help!!

    ~Ben!

    Page URL:
    http://www.myrealestatebrand.com:80/returning-client-orders#!__brochur<br/>e-order-page/first-time

  • Profile Image
    JotForm Support

    Answered by idarktech on October 13, 2011 at 07:14 AM

    Hi Ben,

    I would like to know if the problem still persist, because I just tested your form and it's now working. Also, I would like to suggest using on the iframe code since your website runs on flash.

    Looking forward to your response. Thank you.

    ~idarktech

  • Profile Image

    Answered by benklempner on October 13, 2011 at 01:37 PM

    Hi Idarktech,

    I suppose it may just be a problem on my browser. It seems okay after I cleared the cache and reset safari.

    I am just curious to know, what would be the benefit of using an iFrame vs just using the source code?? I have not much experience with embedding form from jotform so any advice would be much appreciated!!

    Thanks again,

    Ben!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 13, 2011 at 02:39 PM

    Ben,

    Using source code (or script embed) for your form relies on a JavaScript file to be downloaded and ran by the browser so that the form will display properly. Should this file fail to download or run (due to different factors, mostly on the client-side), the form will not work at all.

    Iframe is the method we suggest to users experiencing problems with script embed because it works as if you're accessing the direct link to the form, which means less problems to be encountered. The downside to this is that the frame that holds the form does not dynamically resize. It will remain static no matter how long or short the current form page content is.

    We hope this post sheds some light on your issue.